FREQUENTLY ASKED QUESTIONS


***To save everyone time, please check here to see if we have already answered your questions before emailing us. If you do not see it here, feel free to email us at hello@happyagentleads.com


What kind of leads are these?
Happy Agent Leads are leads generated organically on Facebook.  We craft ads that advertise an affordable/low cost burial program for seniors between the ages of 50-79 in your chosen location - among other targeting strategies we've developed.

 Facebook shows these people our ads on their newsfeeds.  In the advertisement, we encourage prospects to click to see if they qualify.  After they click the ad, they will fill out their information, and you will immediately receive it.


DELIVERY/FULFILLMENT TIMELINE:

How long does it take to start getting leads after placing my order?
We fulfill each order in the order that it is placed. Although we typically create your campaign the same day that we receive it (IF placed before 3pm CST M-F and before noon on Saturday), Facebook still has to approve it and give it the green light. This can take anywhere from 12 hours to 4 days. On average it takes about 24-32 hours. But it CAN take up to 4 days to START receiving leads. Please be patient- we hate to wait just as much as you guys!


Once I start getting leads, how long does it take to get all of them?
We set up every campaign to deliver as quickly as possible. However, every area is different. If you order 10-20 leads, your entire order can be delivered as quickly as only 1-2 days. However, some areas with smaller populations, and/or highly competitive areas may create a slower lead flow. Especially Arizona, South Carolina, Virginia, Connecticut, and Colorado. Sometimes it may take several days to deliver all leads. 



REFUNDS/CANCELLATIONS/REPLACEMENTS:

What is your Refund/Cancellation Policy?
We will issue a full refund within 2 hours of receiving your order.  After that it is likely that we have already started working on your campaign.  If you need to cancel your order and receive a refund, please email us at hello@happyagentleads.com

I am getting leads that are far away or out of my state!?
We target exactly as requested.  We exclude border states, and target English speakers by default unless otherwise requested.  Please note that it is common to receive leads outside of your targeted area.  This is completely out of our control.  Sometimes people share our ads with friends on Facebook and they fill out the forms.  Or sometimes Facebook just has a mind of its own and finds leads from elsewhere- ESPECIALLY if your state is small and your zip/city is close to border states.  Don't worry.  This is why we have a replacement policy.

LEAD REPLACEMENT POLICY:
We replace out of state leads, leads that are 50 miles outside of your city, and leads that are out of the age range of 50-85.  This covers leads that are out of your target state as well.

Do you send extra leads to cover replacements?
Yes. We always send a couple of extras to save the time of going back and forth about replacing leads. 

How do I request replacements?
1. Please wait a day after you have received all of your leads.
2. Count the total of how many replacements you need
3.  Check the total amount of leads on your spreadsheet to see how many extras we have already sent.
4.  If you still need replacements, please send ONE email with the lead's full name(s) to us at hello@happyagentleads.com.  



CALENDLY APPOINTMENTS:

If you have provided a Calendly link, please note that due to the fact that every agent has a different preference, we DO NOT specify what type of appointment it is, whether it is for a phone call or in person meeting.   We do not want to interfere with your sales process.  This is information that you can display on your Calendly event scheduling page.  We simply encourage applicants to choose a time that works best for them, and provide your link.   Your appointment booking percentage will be based off of what your page says.  

 
What do your ads say so I know what to say to prospects?
We present final expense insurance as a new, approved affordable burial program that they can qualify for.  In EVERY ad, we mention LOW COST or AFFORDABLE.  Many times we even put those words in ALL CAPS so that they cannot miss them.  We NEVER EVER EVER SAY FREE.  

Do you have a script?
Yes, we have a loose, optional script that we’ve developed based on the feedback of agents that have been successful with our leads.   You will receive a copy after placing your order.  It will be in your purchase email.


What do you say in the text that you send to the leads?
We tell them that it looks like they do qualify for the program, but their licensed state representative will contact them to discuss further details.

Since each agent has a different sales style, whether it’s calling first or door-knocking, we keep it vague so we do not interfere with your plans.


I’m getting texts and emails but I don’t see my leads on my spreadsheet. Where are my leads?

If this is not your first order with us, in order to stay organized, we have put your leads on a new “sheet” of your spreadsheet. Here’s how to find your new sheet.
1. Click your spreadsheet to open it.  
2. Wait a second for it to load. Don’t scroll.  
3. After it loads, just LOOK at the very bottom of your page.  You’ll see a row at the bottom of the page with SHEET1 and then tabs to the right of it with your most recent order date. Click that tab with your order date. Every new order will be on a new sheet with your order date.



Can I make changes to my campaign? Like my email address or my target location?
If you immediately email us after your order has been placed, yes. If your campaign has already been created, no. We will not change targeting after we have set everything up. If you need us to change your contact information, i.e. phone number/email address/calendly link, we will do our best to accommodate your change. However, we will not change any of the previous data that was generated before the change.  


What are your hours?
9am-5pm Monday-Friday CST
9am-Noon Saturdays CST
If you contact us outside of these hours we will respond the next business day.  You can email us at hello@happyagentleads.com

How can I contact you?
Please email us at hello@happyagentleads.com.  We will respond promptly if during our business hours.


How do you target?
We start at 25 miles. Some areas are insanely competitive, have low populations, and nearly impossible to get leads.​​​ In these cases we increase the radius to 30-35. In rare cases we increase to 50 miles.

**Please note that we ALWAYS exclude surrounding states and any areas you've requested to be excluded. We target English as the language (for non Spanish campaigns), but Facebook is software and it has glitches. You MAY receive leads that are far away or out of state. We realize this is frustrating. Relax. Stay calm. This is why we have a replacement policy.


How will I be notified when a lead comes in?
For each order you will receive:
-Text notification
-Email notification
-Updated Spreadsheet
-Lead Card (Google Document)​​​​​​​​​

Please let us know if you notice something not working as it should. We cannot see on our end if you are receiving everything properly. You will need to let us know.


Do you re-sell leads to other agents?
No, we do not. All leads are 100% exclusive to you.


Do you offer discounts for large orders?
Yes, we work with each agent on a case by case basis as every area varies in price at any given time.  Please email us with your area and quantity of leads you'd like a quote on at hello@happyagentleads.com.

Do you offer weekly subscriptions?
Yes, we also offer discounted pricing based on your specific location and quantity.  Please email us if you're interested in a weekly subscription.

Is there a coupon or discount for me if I refer other agents to you?
We are currently building our affiliate program.  Please email us if you'd like to be an affiliate and earn cash commission for referrals.


Is there a number I can call?
As of right now we are a strictly digital company. Due to the amount of information that we manage from agent to agent, we prefer to keep all conversations in writing so we always have a reference point to pull from when building campaigns.  If you would like to get in touch, please contact us at hello@happyagentleads.com


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